Automatic messaging with a personal touch
The moment your customer makes a booking, a communication flow begins. With Recras you can automate large parts of this. You compose the messages yourself and choose the sending moments. Think of a confirmation immediately after a booking and a message with the latest information a few days before the activity takes place.
Each booking has a specific page where all communication with the customer can be found. This way, your employees are aware of any special requests or details regarding a booking. With users and rights you can also set which information is available to whom, while working together in one system.
Each booking has its own unique booking page. This page collects booking details, customer information and communications. Internal notes can also be added. This makes all booking information centrally available to your employees.
When an online booking or request is made, customer data is used to create a customer profile. On this page, all data about the customer is kept and linked to the booking and relevant correspondence.
Templates allow you to easily send personalized messages to your customers. Respond quickly to inquiries, send automatic confirmations after agreeing to an offer and increase your visitors' anticipation with the latest information about their activity.
Changes are immediately made everywhere
Customer and booking information are linked together. This means you only have to enter changes to a booking once and they are automatically made in all the necessary places in the system.
Recras is located in a well-secured environment and also backs up daily. All data is safely stored in the Netherlands. So not only your company's data is kept safe, but also the data of all your customers. In addition, you determine with user roles and rights which information should be available to whom.
'Without Recras my administration would have been a mess' 'Strand Sneek is for tourists, recreationists and sportsmen the best place to spend a day out at the water', Taco Hofman knows for sure. And he also knows for sure why everything in his company runs like clockwork: 'Without Recras my administration would have been a mess with...
Peace of mind and overview through automated communication
On busy days, your recreation business can be a hectic affair, so you may overlook messages from customers. Automated customer contact is part of the Recras management system for recreation businesses.